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Aquionics understands that one of the most important reasons for selecting any process equipment is the level of after-sales support provided by the supplier. When you commit to installing equipment you need to know that your supplier is also committed to supporting the system.

With over 20,000 systems installed Worldwide, the Halma UV Group, has one of the most extensive UV solution treatment customer bases. To support these systems we maintain a comprehensive service and support operation, backed by a world-class spares & consumables supply system.

We offer anything from a break-down call-out to full maintenance and service contract which will look after your Aquionics UV system throughout its life.

USA Service and Support Center

For all your service, support, or spares and consumables requirements please contact our service department.

Aquionics Inc
4215 Stuart Andrew Blvd.
Suite E, Charlotte, NC 28217
United States of America
Telephone: +1 (980) 256 5700 (switchboard)
Email: service@aquionics.com

Technical Support Availability


Mon-Thurs 800am-430pm Fri 800am-230pm (GMT)
Carl Howard: Main +44 (0)1753515309


Our hours are 8-5 EST
Sherrie Wasterlain: Main Phone is 980-256-5700


9:00 to 17:30 Beijing time
Thomas Teng: +86 186 1665 0898
Mark Ma: +86 186 1665 0919


Aquionics UV systems use fully engineered designs, backed by robust third party validations and computer modeling. When it comes to spare parts or consumables, always insist on using genuine certified Aquionics parts.

The benefits of always using original manufacturer parts include:

  • Lifetime performance guarantee for systems operating in original design parameters
  • Many of the certifications and validations carried by Aquionics UV systems (UL, NSF, NWRI, USEPA) could be invalidated by the use of non-genuine parts
  • Warranty may be invalidated
  • Use of non-genuine parts may comprise the safety of operators or maintenance staff